Privacy policy

Privacy Policy

This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our store.

Information we collect
We collect the information needed to process your order and improve your experience, such as your name, email address, delivery details, and payment information. Payments are handled securely by our payment provider; we never store full card numbers.

How we use your information
We use your information to fulfil and manage your orders, provide customer support, and — only if you opt in — send you offers and updates. We do not sell your personal data.

Sharing your information
We share information only with trusted services that help us run the store, such as our e-commerce platform (Shopify), payment processors, and shipping carriers. These partners only receive what they need to perform their service.

Cookies
We use cookies to keep the store working properly and to understand how it is used. You can manage your preferences through the cookie banner on our site.

Data retention
We keep your information only as long as needed to fulfil orders, comply with legal obligations, and resolve any disputes.

Your rights
You have the right to access, correct, or delete your personal data at any time. To exercise these rights, or if you have any questions about your privacy, please email us at info@steamglow.ch. For the purpose of applicable data protection laws, we are the data controller of your personal information.

Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact
Questions about your privacy? Email us at info@steamglow.ch — we usually reply within a few hours.